Privacy Policy
Effective Date: 1 January 2025 | Last Updated: 06 August 2026
This Privacy Policy describes how RASM ("we", "us", or "our"), operating rasmhost.com, collects, uses, and protects your personal information when you use our hosting portal and related services.
1. Information We Collect
- Account Information: Name, email address, phone number, and password when you register.
- KYC / Identity Documents: Government-issued ID documents uploaded for verification purposes.
- Billing Information: GST number, billing address, and payment transaction references. We do not store full card details — payments are processed by Razorpay.
- Usage Data: IP address, browser type, pages visited, and session data collected automatically via logs.
- Support Communications: Messages and attachments you send via our support ticket system.
2. How We Use Your Information
- To create and manage your hosting account.
- To process payments and issue GST-compliant invoices.
- To verify your identity as required by our KYC policy.
- To respond to support tickets and service requests.
- To send transactional emails (order confirmations, invoices, password resets).
- To comply with applicable Indian laws and regulations.
3. Data Sharing
We do not sell your personal data. We may share it with:
- Payment Processors: Razorpay, for processing transactions securely.
- Email Service Providers: For sending transactional emails.
- Legal Authorities: When required by law, court order, or government directive.
4. Data Storage & Security
Your data is stored on servers located in India. We implement industry-standard security measures including encrypted connections (HTTPS/SSL), restricted database access, and regular backups. However, no method of transmission over the internet is 100% secure.
5. Cookies
We use session cookies to keep you logged in and to protect against CSRF attacks. No third-party tracking cookies are used on this portal. You may disable cookies in your browser, but this will prevent you from logging in.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at no-reply@rasmhost.com. Account deletion requests will be processed within 30 days.
7. Data Retention
We retain your account data for as long as your account is active. Invoices and transaction records are retained for 7 years as required under the GST Act. Deleted account data is purged within 90 days except where retention is legally mandated.
8. Children's Privacy
Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related queries, contact:
RASM
Email: no-reply@rasmhost.com
GSTIN: 05AFPPV346P1ZA